Updated on July 2023

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be damaged upon arrival and be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Non-returnable items include:

• Gift cards
• Downloadable products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase and photo of damaged item.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use.
• Any item not in its original condition, is damaged by purchaser or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they have been damaged during shipping. If you need to exchange it for the same item, send us an email with your reason for an exchange and a photo of damaged item. If your exchange is approved, we will send you a return label to send back your items.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, contact me with reason for return. You will receive a reply with instructions.
If your item needs to be returned, you will mail your product to:
The Healthy Butterfly
232 Judith Drive, Summerville, SC 29485.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact me by sending a message through the Contact page on the website at thehealthybutterfly.com or email to tammy@thehealthybutterfly.com for questions related to refunds and returns.