FREE Shipping on all orders over $50. $15% of total order flat rate applies to orders under $50.
Q: Which days do you ship?
A: We ship Monday-Friday.
Q: How is my credit card/PayPal going to be charged?
A: Your card/account is fully charged upon completing a purchase.
Q: When are you not shipping?
A: We do not ship on U.S. holidays or the weekend.
Q: Do you ship to P.O. boxes?
A: No, not at this time.
Q: Can I change or cancel my order?
A: Please contact customer service to discuss all options. We try to process all orders quickly, if your order is already in the shipping process, we cannot cancel your order.
Q: What are your customer service hours?
A: Monday – Friday 8am – 5pm EST. All emails or calls into customer service after hours, on the weekend or a holiday, will be returned on the next business day.
AK, HI, AND MILITARY ADDRESSES
The Healthy Butterfly ships to Alaska, Hawaii, Puerto Rico, US Virgin Islands and APO/AP military addresses using USPS Priority Mail.
Please allow up to 5 full business days for your order to be processed, picked, packed and shipped.
Orders received on Friday after 3pm Eastern time, Saturday and Sunday will be processed on the following Monday and shipped within two business days.
If an item is out of stock/backordered, we will do our best to make sure the product page indicates this. Should it occur once you’ve placed your order, we will contact you via email to let you know approximately when the item will be available or to suggest an alternative. Although we try to have the item in stock at all times, it is not always possible.
We do not accept International Orders. If for any instance, orders placed through The Healthy Butterfly’s website to an international address will be cancelled and charged a $25 refund fee. International orders can only be fulfilled through MyUS.com
SC Sales tax is charged to all customers.
RETURNS AND REFUNDS:
Returns and refunds are only applicable to US purchases.
Our policy lasts 7 days from receipt of your purchase. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note, as stated in our FAQs: Since our products are natural, product changes can occur over a period of time, and those changes in color, scent, viscosity and texture are not necessarily immediate. Additionally, in the case of natural and naturally based skin care products, during seasonal temperature changes, products can become thinner or thicker. The Healthy Butterfly resides in the state of SC and we have hot temperatures in the summer. Please consider this before deciding that your product is defective. The natural products may just need a little stirring and refrigeration for a few hours to get back to the original consistency.
To complete your return, we require a receipt or proof of purchase along with your transaction ID number. Please contact our customer service department at email@example.com (without the spaces) with this information as well as the reason for the return. There is a 15% re-stocking fee, which is deducted from your refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days. As each credit card works differently, the refund may take longer to show up.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your credit card company again, as it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please send us an email at email@example.com and when instructed, send your item to The Healthy Butterfly’s address.
In the event that USPS shows your product was delivered, but you did not receive it, please contact us immediately so that we can have them investigate to determine if there was an error on their part. We always enlist tracking and insure all packages shipped from The Healthy Butterfly and this process takes a bit longer than a normal exchange. Since it involves the shipping from and receiving USPS locations, the time involved depends on both locations completing the investigation in a timely manner and contacting us with the results. We do our very best to track down your package. Should it be determined that the USPS made an error, we will re-ship your items as soon as possible free of charge.
While we always ship items for free that are over $50, you are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. It is recommended that you use a trackable shipping service as we cannot guarantee that we will receive your returned item.
If you have any questions regarding the use of The Healthy Butterfly’s website or The Healthy Butterfly’s shipping and returns policy, please contact The Healthy Butterfly at firstname.lastname@example.org