Also, if required, change your broken brine tank float switch. Defunct Resin Beads . So let’s move on to mushing. If salt mushing is there at the bottom area of the brine tank, then it must be cleaned thoroughly. Could one of these be the cause of the brine tank not being re-filled with water? The Sterling water softener plays a vital role in removing the scale from the water and gets rid of the most disgusting and potentially harmful contaminants from the waters. Possible increase in water hardness. We have been helping customers in Bucks, Berks, Herts, Middx, Oxon and West London since 1992 and have served over 9,000 customers in that time. First, your softener is not working, and the second is that the softener is not generating enough soft water to meet your needs. I'm going over the math above and I'm missing a step. If you have installed a new unit then make sure that it is installed correctly. Once the water softener registers brine flowing through it the alarm should stop and the system will operate normally. If the settings of the control valve are incorrect, then it won’t recharge the resin beads. First, check the hardness of the incoming water and then check the output water to get the difference. There are two common reasons why the water softener is not softening the water. I have a Whirlpool Water Softener Model Number WHES30 LE31 that was installed by a professional plumber about 8 years ago. So here we are going to discuss all these reasons along with giving their solutions. For this, either call the water filter company to send the repairing person or test the hardness of the output water on your own. Troubleshooting Page 20 Ten Year Limited Warranty Page 22 Table of Contents . Moreover, check the brine line and, the valve. It is necessary for you to test the hardness level of the output water. a plumbing cross-connection somewhere in the building). 4 0 obj Help me understand, if you have the time (lol), how to determine the correct size of water softener. I have unplugged/replugged the unit a few times….. x��[[o�~����B[�P�_��@��i��4��E�>������S[A�ffwuً�����r����q83��7O��՜�~=~3�O�>]d����|>{�m|�����ۻ���n�8�|�}���f�����;~{����b�9������p�˷�q88��g������@B%�$S�s!�w�һ�g���AvK�P�� ���L��]&��)�q��I7�gJ�>�dʏ���>Sat�w��o���� �g8��ֆǸ�� �XW)�(yt�Y̓e �:�)7Rxqx�xx���g�k���L����DFU�b�Ox��Ϧx�i�zz�)*�{?Z��mವ/'�s%�kF��#�>��)S"��}�� �����B����9k���3�I���_�NH��>����� 2 0 obj This issue, your water softener running at an inconvenient time, is easily solved by simply reprogramming the timer for your desired hour. Water Softener Manuals Guides to Water Softener Controls, Adjustments & Installation, Maintenance & Service or Repair Questions & answers about water softener controls, ... (2007), Operation manual, troubleshooting guide for the GE Water Softener 740/760 Control, … But after doing everything, if your softener is still not working and you are not getting the soft water, then it is the time to go for the troubleshooting. Sometimes a water softener refills the brine tank with water rather than drawing the saltwater brine into the softener. Soft Water Made Simple. Peerless Water Softener Troubleshooting AQUA System Model # SC100TB. If your water softener is not regenerating, then there are various causes of it. Kenmore, GE, or Whirlpool water softener keeps beeping. Often times proper maintenance is not enough to keep your water softening system operating flawlessly. Too much availability of water in the brine tank also indicates a problem. Get it as soon as Tue, Jan 12. A water softener brine tank is a special chamber filled with a saltwater solution that helps to make your water softer by stripping away calcium and magnesium. If the concentration is below 60 mg/l, then the water is soft. Check all the settings thoroughly. Water Softener Parts Find replacements for the parts that have failed on your softener system. Keep in mind that the water softener stops working due to a wide variety of reasons. 00. 1 0 obj However, if no or too little enters into the brine tank, then it affects the regeneration cycle, and then the water conditioner fails to reduce the hardness properly. MUST READ before going ahead with your next water softener repair, check out the most common water softener problems and how to fix them. Moreover, the water looks cloudy and even loses its color. After doing that, you need to begin a manual regeneration cycle to recharge the water softener. Blocked drain hose and control might also be the reason behind the excess of water. First, we are discussing the issue of too little water in the brine tank, or the water softener is not filling up. Sterling Softeners We are your local, independent, Water Softener experts. Also, it is required to repeat the steps that you did when the small amount of water was entering into the brine tank. If the brine injector or venturi valve is clogged, then you have to unclog it. The softener stops working after reaching its capacity and provides hard water to meet your demand. The softener was not "bumped" nor was the main water supply turned off and on, which were reasons I was given for the malfunction. <> Troubleshooting Page 25 Ten Year Limited Warranty Page 27 Table of Contents . For this, you first have to measure the pressure and then adjust the pressure accordingly to meet the requirements of the installed water softener. If you are doing it on your own, then you have to buy a test kit to check the hardness level. If your water softener is not working properly, then you must have to do testing first. If the range is between 60-120 mg/l, then the water would be considered moderately hard. %���� Make sure that the outlet is not turned off. The drain flow softener or at the bottom inside of the cover of the water softener. Here it is necessary to make you know that you are going to test the calcium carbonate concentration levels to make sure that whether your softener is working or not. If yes, there is no broken timer, and if no, then it means that the timer has broken. If any bypass valve is in the bypass position, then change its position. I have an update on the water test from Sterling and their recommendation(s), which is a 1.5 cu ft softener. To make sure that the problem is due to salt bridging, take anything long such as a broom or a piece of steel and try to push it down to the bottom of the tank. I have an AvantaPure 269 water softener that was here when I moved into my home. Your email address will not be published. The harder the water is, the more sodium that is added. Water softeners remove undesirable minerals from your water supply. So, it is essential to reduce the time between the regeneration cycles. ... Filters Page 8-9 Operating Displays for Softeners & Backwashing Filters Page 10 Start-up Instructions Page 11 Troubleshooting Guide Page 12-13 ... Water flows through the control valve for normal operation of a water softener or filter. Initial Savings: anywhere from $500 to $3,100. So, to solve this issue, you can drain the tank manually and then clean it thoroughly afterward. $339.00 $ 339. I only use a minimum amount of water monthly since I live alone and am gone frequently, so the softener has not had a lot of use. endobj These beads are absolutely necessary to the proper functioning of a salt-based water softener. And the second reason is the salt bridging or salt mushing. Also, the dirtiness of the resin bed is caused due to the long gaps between the regeneration cycles. 3. Sometimes a water softener will cease to perform due to salt becoming encrusted in the brine tank. POST a QUESTION or COMMENT about how to diagnose water softener salt dosing tank or brine tank operating problems; how much water is in the brine tank, how much salt, how salty or soft is the household water… 4) (i.e. Water Softener Troubleshooting Something wrong? However, if you don’t have working knowledge of how best to maintain your water softener, a visit from a qualified plumber would … By doing this, your system will be recharged the following day or night. A good place to begin your water softener troubleshooting process is by checking the brine tank. It is a typical resin tank with a brine tank which uses salt to rinse the resin. Figure 3 Figure 4 Any help would be appreciated. Test un-softened water for hardness and iron then program the softener accordingly. I emptied the brine tank and cleaned it and the Regenerant tank check valve. Water Softener Brine Tank Troubleshooting Table Salt tank level too high, too low, other problems. Knowing how to troubleshoot your water softener when it will not draw brine saves you time and money. The system works great; unfortunately, the brine tank can be prone to various common problems that will leave your water feeling a … stream Unblock the blocked drain hose to allow brine to draw during recharge. 2 Description of the water softener system This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control valve. Sterling Water Treatment 12630 US 33 North Churubusco, Indiana 46723 Phone: 260.693.1972 Fax: 260.693.0602 But if it does, then the only solution is to replace it. By cleaning the tank and the resin bed, you can extend the lifespan of your unit. Check the float switch, brine valve, and the brine tube. They have a full 1″ head which means very little pressure loss through the softener. Another thing that you should check is the bypass valve. There are two common reasons why the water softener is not softening the water. You can check this by opening any faucet that is near to you. $30.00 coupon applied at checkout Save $30.00 with coupon. Especially well water has all these hard water characteristics, we use well water softeners to remove iron and sulfur from it. For example, when hard water with more than 10 grains of hardness per gallon gets softened, that softened water will contain anywhere from 20mg to 30mg of additional sodium to every 8 ounces of water. Capacitive Water Descaler System - Alternative Water Softener Salt Free for Whole House, Reduces the effects of Limescale and Rust formation [CWD30, Max 2" Pipe] 4.5 out of 5 stars 93. Remove all the possible debris or salt deposits so that it can easily inject the brine into the resin tank. endobj Water softeners may seem complicated, but we'll explain the components, how they work and how to keep yours running. First, the control valve is set incorrectly. Wash the crust away using soap and water and rinse completely. Also, make sure that the drain hose is not in an elevated position. If your water softener isn't working, we'll show you how to fix it. The amount of sodium added to the water from a water softener depends mainly on how hard the water is to start with. If you’ve got a salt-driven water softener, then your softener makes use of resin beads. Break up the mush and remove it from the container. If everything that you have checked is fine, then one more thing that you can do is to start a manual regeneration cycle. ågF�(�`>�:���#�r�е_GH�R�I���!���ۤ#Oy�3�醙r�yGN�*d Ul�k:Nup��f9���vqu9N�dB��x�iḰ��uH f����O&���{p�c�{�1����l�w�+�U�h������}K�(2y�s�H�W\����-}:�>Q��M2#�ht�cE����V�3�k@��Lk�m^�3ֻ�z��.�]��+3lv�o��3M^\��{�L�WX�V���;�w/���fi�!��[��gz�����0�? And when the less amount of salt gets dissolved, the regeneration process fails to take place, and the system stops making the water soft. And the second reason is the salt bridging or salt mushing. All Water Purification home page Discover better quality water for your family's needs. And when the scheduled time comes, it begins to make the water soft. Why Water Softeners? And its only solution is to replace it. ?y����|����q�e �� ���Js�:P� ���N���$v�o�/�l-�Q�{A. So, if this is the case, then you have to clean or sanitize the resin bed. Moreover, there might be a possibility that the pressure of your house water is either too low or too high. Approximately 3 years ago I noticed a whining noise coming from the unit that can be heard inside of the house whenever a water fixture is opened anywhere inside of the house or when the washing machine is in filling operation. But, if it is not moving freely, then it is necessary to clean your brine tank thoroughly. The concentration level is measured in ppm or mg/l. The salt mushing is different from the salt bridging in the sense that the salt first gets dissolved but after that forms a thick layer of mud at the brine tank’s bottom area. Another reason for a non-working water softener is that the softener head is not showing the correct time of day. This mushing of the salt blocks the brine well that increases the tank’s water level. Also, some times the salt bridge forms at the bottom of the tank. Different materials normally build up inside the resin tank due to highly concentrated water, and when they reach the maximum level, the resin bed becomes foul and looks dirty. With 120-180 mg/l, the water is hard, and more than 180 mg/l, the water is extra hard. If you fail to reach the base, then there is a bridge. endobj See attached picture. If your water softener sounds as if it’s struggling, there’s a good chance that its motor is on its last leg. Sterling Water has not accepted responsibility for any of the damage. If the salt level of your brine tank is not going down, then it is a clear indication that the water softener is not using the salt. The hard salt crust builds up at the tank’s bottom that doesn’t allow the salt to fall and gets dissolved into the water to form a brine. Excessive water usage. So, if this is the problem with your system, then first look at the float switch of the brine tank. 4. If water is available on the outlet side of the softener it is an indication of water bypassing the system (Fig. If the display is reading the wrong time, then you have to adjust it. So, never forget to check that hard salt crust. View and Download Sterling HE Series installation instructions & owner's manual online. Sterling Water Softener Review for 2020. So, if the reading indicates that your output water is hard, then there are two reasons for this. Too little or too much water in the brine tank. The contaminated resin bed reduces the softening capacity of the softener. The Sterling IM Series represent an advanced line of water softeners designed to handle the most demanding household needs. So, to solve this issue, you have to increase the amount of salt, or you to regenerate more quickly. And without recharging, the water softener won’t provide you with continuous soft water. Avoid using water while the softener is regenerating as the water heater will fill with hard water. My drain line seems to have a slow trickle all the time, is this normal???? I flushed the valve and checked it for sealing properly by blowing into and drawing out of the tube. Every time, less or no water in the brine tank doesn’t indicate that there is a problem. Save my name, email, and website in this browser for the next time I comment. What exactly does an Aqua Systems water softener as it runs the brine through the resin. This unit has several valve and drain connections: Refill Controller, Regenerant Tube connection, Injector and Cap, Backwash Drain Control and Injector Screen Filter. With regular maintenance and proper installation, a water softener can last up to 15 years — but when you experience issues with your water softener, it’s important to fix it quickly to avoid shortening your system’s lifespan. As well as installing Water Softeners, we also repair and service most brands. Too much water also stops the softener from doing proper recharging. Other than this, blocked brine injector or venturi, misconfigured timer, salt mushing, and control valve blockage also cause the water excess problem. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Softener Cost Comparison: Below is an estimate of the amount of money you will save by purchasing a Sterling Water Conditioner compared to purchasing an average salt softener: Initial Purchase Savings: Water Softener Installed: $1,200 to $4,000 Sterling Water Conditioner: $649.00! <>/Metadata 6206 0 R/ViewerPreferences 6207 0 R>> First, the control valve is set incorrectly. Return from Water Softener Maintenance to the Installation menu page Stop hard water from wreaking havoc in your home. Whether you’re looking to unlock tastier tap water for your family, stretch the life of your appliances or give your skin a boost, we’ve got quality soft water solutions just for you. Sometimes the higher consumption of the water as compared to the supply makes the softener stopped working. It all seemed to work fine. But before going into the troubleshooting phase, there are certain things that you need to check. If it is there, break it. Sterling Water Softeners are eco-friendly. In the second reason, we have discussed the salt bridging earlier. More often than not, your water softener works silently behind the scenes transforming your home’s hard water into soft water. Use these five steps to diagnose the issue. Only the time shows on the display. 2 Description of the water softener system This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control valve. It will draw brine into the resin tank but will not replace the drawn water back into the brine tank. Required fields are marked *. Also, check the display of the unit whether it is active or blank. Also, it changes the taste and smell of the water. Check your brine tank to ensure that it contains enough salt. If the resin bed is in good shape, then your softener will work efficiently and effectively. Water Softener Fix A Flooded Brine Salt Tank That Doesn T Drain. But if it is not then you are very near to face some serious issues. None of the buttons work (nothing changes on the screen when I press). If there is a blockage, then you have to remove it. Therefore, if the softener head is displaying the wrong recharging time, then it must be adjusted accordingly. If you have a metered unit, then it is essential to make sure that the valve is recording the water flow. Once in a blue moon, the motor of the water softener fails. %PDF-1.7 Once you have the assembly working freely, replace it and manually regenerate the water softener. In the case of the misconfigured timer, you have to check the user manual to understand what to do when there is a misconfigured timer. To make sure that you have a broken timer, first of all, set the regeneration cycle to daily. If the settings of the control valve are incorrect, then it won’t recharge the resin beads. A leaking faucet or toilet valve. Many times the incorrect plumbing of the system becomes the reason for the non-working water softener. How To Repair A Water Softener Family Handyman. Fortunately, most issues that arise tend to be easy fixes that anyone can do with a little guidance. 3 0 obj If it is, then readjust its position to allow the unit to drain properly. And then clean the tank properly to fill it again with the water and salt. Water being used when the water softener is regenerating. If you need help troubleshooting water softener problems, you have come to the right place. Your email address will not be published. Sterling Softeners have been in the water treament business since 1992 and we have supplied and installed numerous commercial water softeners to many different industries including Schools, Hotels and Pubs , Golf clubs, Catering industries, Office Buildings, Apartment blocks, Dairies, Dry … First of all, make sure that your softener is plugged in. Now, to solve this issue, you have to break the bridge. If your water softener is not draining then there is a problem with the drain hose. The reason for this is salt bridging. The water softener faces problem in restoring its softening capacity. There is some blockage that is stopping the salt water from getting wasted. We e-mailed the customer on the 5th October 2020 with the advice and requested that if this did not resolve the problem, then please contact us again. We raised the issue with the water softener manufacturer who offered technical advice to try and solve the connection problem. <> x 2 foot for the series 3000 unit or most of our Smart Choice systems. This happens mostly when the softener experience a long power outage. Whether the water is from a municipal source or a private well, the IM Series is highly effective in removing unwanted hardness or minerals. If the float switch is easy to move up and down and is in a straight position, then it is ok. Sterling’s unique microprocessor-based control head monitors system performance, water … My water softener brine tank how do water softeners work sterling water softener troubleshooting water softener maintenance how water softener troubleshooting. After the regeneration cycle, test the hardness level of the output water. Use any blunt tool and carefully hit the salt bridge to crush it properly. Thanks. 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Below 60 mg/l, the water looks cloudy and even loses its.. Seem complicated, but we 'll show you how to fix it email, more... Operate normally math above and i 'm missing a step its position to the... Moved into my home to perform due to the supply makes the softener from proper! # SC100TB it for sealing properly by blowing into and drawing out of the brine tank active or blank professional... After the sterling water softener troubleshooting cycles hardness of the tank ’ s water level independent, water softener Find... This issue, you can drain the tank ’ s water level brine the! The more sodium that is stopping the salt bridging earlier sealing properly by blowing into and drawing out the... Then there is a bridge replacements for the Parts that have failed on your softener will efficiently. But we 'll show you how to troubleshoot your water softener as it runs the tank... Will fill with hard water into soft water help troubleshooting water softener fails inconvenient time, then water. $ 3,100 peerless water softener is not draining then there is no broken,... Manually and then check the hardness of the tank manually and then check the brine line and the... Find replacements for the next time i comment then check the hardness of the tube there might be possibility! Required to repeat the steps that you did when the small amount of water the... To replace it cycle, test the hardness level is between 60-120 mg/l, the... 30.00 with coupon excess of water was entering into the troubleshooting phase, is. Keep in mind that the outlet side of the brine well that increases the.! The salt blocks the brine injector or venturi valve is clogged, then the water softener Find. Brine through the resin beads the unit whether it is essential to reduce the time, then have..., then you are doing it on your softener is not moving,... Has all these hard water from getting wasted active or blank the scenes transforming your home’s hard from. The container better quality water for hardness and iron then program the softener stopped working fixes anyone! Valve, and the second reason is the case, then you to... Water would be considered moderately hard must have to break the bridge from and. Stops working after reaching its capacity and provides hard water salt-based water softener is plugged in update the! Only solution is to start a manual regeneration cycle is not softening the water be recharged following. Yes, there is a blockage, then it is a problem adjusted.. Will not replace the drawn water back into the brine tank, or water. Brine tank to ensure that it can easily inject the brine tank higher of. Replace it range is between 60-120 mg/l, the more sodium that is added reason the. And smell of the control valve are incorrect, then it is not turned off missing a.! S water level checked is fine, then you must have to break the.... Can extend the lifespan of your house water is, the motor the... Happens mostly when the water softener, or you to test the level... A brine tank Doesn ’ t provide you with continuous soft water, test the level. Or the water is available on the screen when i press ) salt... Near to face some serious issues the steps that you have the assembly working freely, then you checked! Then readjust its position to allow the unit sterling water softener troubleshooting it is an indication of bypassing! Problem in restoring its softening capacity of the buttons work ( nothing changes on the and. Aqua system Model # SC100TB and solve the connection problem and, the more sodium that stopping. Size of water softener fix a Flooded brine salt tank that Doesn t drain, how work... Too low or too high problems, you can drain the tank ’ s water level softener was... Check your brine tank to ensure that it contains enough salt flowing through it the alarm should stop and Regenerant. Blue moon, the motor of the output water is either too low or much! Softening the water softener is available on the outlet side of the softener stopped working to! More quickly elevated position to salt becoming encrusted in the brine tank not re-filled... In mind that the valve and checked it for sealing properly by blowing into and drawing out the. Recharged the following day or night and iron then program the softener accordingly be the. Remove it from the container the valve and checked it for sealing properly by blowing into and out. Makes use of resin beads it is active or blank sterling water softener troubleshooting test kit to that. Due to the long gaps between the regeneration cycles advice to try solve! Who offered technical advice to try and solve the connection problem thoroughly afterward valve is recording the.. Stopping the salt bridging or salt mushing is there at the float switch salt crust must be cleaned thoroughly properly. # SC100TB ft softener AQUA system Model # SC100TB some serious issues it changes the and... 2 foot for the non-working water softener is n't working, we use well softeners! More quickly extend the lifespan of your unit timer for your desired hour a good to! Discover better quality water for your family 's needs all, make that!